Job Description

Job Title: Collections Representative

Location: Waynesboro VA

Duration: Long Term Contract

Schedule: Business hours

Schedule: Monday - Friday 8A - 5P

• Description:
• Contact customers via phone, emails, and letters regarding overdue accounts, document all pertinent customer interactions, provide information and support regarding billing, service suspension, and reconnection, escalate unresolved issues, cash application as needed.

Top 5 Must Haves:

Analytical, ability to meet deadlines, attention to detail, ability to work independently, strong communication skills, problem-solving skills, ability to manage financial information, basic knowledge of Microsoft Office.

Additional Information/Requirements:

• Strong communication and organizational skills
• Strong knowledge of billing, collection, and cash application concepts.
• Excellent attention to detail and ability to manage financial data.
• Excellent organization, prioritization, and time management skills
• Ability to work independently as a self-starter and collaboratively within a team environment
• 2 to 4 years of previous experience preferred

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