Job Description

Chief Operating Officer

The Organization

Our client is a well-known service business, serving Northeast Ohio residents and commercial businesses for over 50 years. As the business continues to grow and evolve, our client is seeking a seasoned operational leader who can help the organization scale intelligently – building systems, training infrastructure, and operational consistency, while preserving their customer-first culture.

The Opportunity

We are hiring a Chief Operating Officer (COO) to lead our day-to-day operations, drive process discipline, and help position the organization for continued growth. This role is perfect for a hands-on, strategic leader from a small to mid-sized business who knows how to operationalize excellence and create clarity through structure, process, and training.

The Position - Essential Responsibilities and Functions

Reporting to the President, the COO will partner closely with the senior leadership team to bring visibility and accountability to operations, ensuring the organization is positioned to scale with intention, efficiency, and consistent customer experience. The COO will lead all operations including service, installation, inspection, and customer support teams. Key responsibilities of

the COO include:

Strategic Planning:

• Collaborate with department leaders to assess organizational structure and recommend changes to support scale and clarity.
• Help build the foundational structure needed for continued headcount and revenue growth.
• Support the development of internal leadership and succession planning as the organization grows.
• Act as strategic partner to President and leadership team in developing and executing business plans.
• Provide input into long-term strategy, resource allocation, and organizational design.

Operational Execution:

• Oversee day-to-day business operations across key departments (service, installation, customer support, etc.)
• Implement operational KPIs and dashboards to ensure alignment, accountability, and performance tracking.

Process Improvement:

• Identify operational inefficiencies and build systems to streamline workflows and communication that maximize productivity and minimize costs.
• Foster a culture of continuous improvement through documentation, audits, and process feedback loops.

Team Development and Training:

• Partner with HR to develop onboarding and continuous training programs aligned with SOPs and company goals.
• Create and maintain written Standard Operating Procedures for all key functions in conjunction with departmental leaders.
• Design and implement scalable training modules across teams in partnership with HR and departmental leaders.

Desired Candidate Profile:

We are seeking a candidate who is an accomplished operational leader, able to operate in a fast-paced, dynamic, and growing organization. The COO should possess excellent communication and leadership skills and be comfortable leading through influence and process change.In addition, the COO will build upon the positive and collegial work culture that exists in the organization and should possess superior leadership skills in the management, motivation, and development of professional staff.

Qualifications:

Education and Skills

• A college degree in Business (preferred), or a combination of academic study and experience.
• 8+ years of progressive operations experience, with at least 3 years in a senior operations or general management role.
• Experience in a small to mid-sized company (50–200 employees), ideally one that scaled during your tenure.
• Proven record of accomplishment developing SOPs, implementing training programs, and creating scalable systems.
• Strong operational acumen with an ability to turn strategic vision into actionable plans.
• Experience managing multiple functional areas and working cross-functionally.

Critical Leadership Competencies and Personal Attributes:

• Strategic thinking: able to define and communicate the big picture in an inspiring way.
• Adaptability/Agility: able to adjust to meet the pace of a fast-changing environment.
• Innovation/Creativity: able to find better ways of doing things.
• Decision Making: able to make effective, timely judgments.
• Organization/Planning: able to organize and direct the team with a focus on key priorities.
• Collaboration: able to form positive and productive working relationships.
• Development of others: able to coach people to improve performance.

To Apply

People Architects is conducting the search for this position on behalf of our client and will review all applications and resumes submitted. We are committed to a diverse and inclusive workplace. People Architects and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architect’s clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.

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