Job Description

Job Title: Customer Service Representative

Duration: 6 Months (CTH)

Location: Whitehouse Station, NJ

Job Responsibilities:

• Acting as the point of contact between Client and the client throughout the home assessment scheduling process
• Making a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Follow through with all tasks in an effective and efficient manner by using company and department resources
• Consistently complete tasks with an increased focus on the details to improve the scheduling experience
• Proactively and clearly communicate needs and concerns
• Work to collaboratively respond to inquiries within 24 hours of receipt
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)

Skills:

• Effective, strong, and service focused communication skills, both verbal and written”
• Outlook-must be able to manage multiple calendars for scheduling of appointments
• EXCEL-Pivot tables, data entry

Experience/Education:

• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
• 1-2 years Customer Service experience

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