Job Description

Looking for someone with Customer Service background in or alongside a Warehouse environment. This position will work alongside our Sales Reps, Operations Staff, and Customers - this requires someone who is comfortable communicating across different groups. This position is in office every day in Norcross and will be managed by our Georgia Sales Director. If a customer comes to visit, this position will be responsible for hosting them- asking what product they would like to see and if they have any specific needs or questions regarding our product.

Hyundai L&C USA LLC

Job Title: Customer Service Representative

Location: North Wales, PA

Report to: Sales Director

About Us: A leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials.

Job Summary: The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. This position will also be responsible for hosting customers in the showroom.

The Customer Service Representative will perform the following tasks under the leadership of the Product Management Team:

Roles & Responsibility

• Manage new incoming orders to ensure they flow appropriately through the system and the steps leading to delivery
• Process orders through SAP ERP system
• Maintain existing and newly assigned customer accounts
• Perform Month-end closing, processing and reconciliation
• Consult with assigned customers to understand their distribution networks and determine their needs
• Ensure orders conform to metric policy guidelines
• Recommend process improvement to drive and support continuous improvement within the department
• Prepare and distribute order status reports and weekly metrics
• Perform data analysis for sales monitoring and forecasting
• Coordinate with Canada in planning and scheduling material production
• Communicate profit margins, costs and losses of our material and programs
• Review and submit credit requests from customer to accounting for processing
• Review and allocate warranty replacement slabs on customer orders
• Review freight payables for accounting department
• Identify process improvement, key service trends, and cost savings opportunities.

This Role Will Require Usage Of The Following Programs

• SAP
• Email
• COP
• Orbital Credit Card System

Education And Work Experience

• Minimum High School Diploma
• MS Office & SAP preferred
• Order management experience or SR Customer Service experience needed

Job Tags

Similar Jobs