Job Description

Masis Professional Group is recruiting for a Customer Service Specialist on behalf of our client located in Charlotte, NC. This is a direct hire opportunity offering a competitive salary and benefits package.

Responsibilities of the Customer Service Specialist:

• Provide exceptional service and support to our customers.
• Quickly acquire robust knowledge of products and processes in order to best service our customers, both internal and external.
• Communicate directly with customers to offer product solutions, provide technical information, and order status.
• Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames.
• Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders.
• Partner with Operations to ensure prompt shipments and on-time delivery.
• Manage backorder and other daily reports.
• Build and expand customer relationships to ensure repeat orders and increased business.
• Support customers in quality issues, including issuing RGAs and expediting product replacement.

Shared Accountabilities:

• Contribute ideas and information for process improvement.
• Support and contribute to cross-functional projects as needed.
• Work cross functionally to ensure exceptional customer satisfaction.
• Key linkages & interfaces / most important stakeholders.
• Operations, Product Management, Sales, Procurement, Accounting.

Customer Service Specialist Requirements:

• 3 years experience in B2B customer service call or contact center.
• College degree or equivalent work experience.
• Excellent written and verbal communication skills.
• Mathematical / Technical aptitude.
• Intermediate to advanced experience in Salesforce CRM, Various ERPs, MS Office Products (Excel, Word, PowerPoint).
• Experience working in distribution and / or manufacturing environments a plus.

Please submit you resume to be considered for this position.

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