Customer Advocate - Great Day Improvements
(Orlando & Jacksonville Locations)
Location: Orlando and Jacksonville, FL
Employment Type: Full-Time
Compensation: Competitive base + monthly growth bonus, quarterly bonuses, phone allowance, full medical, dental, and 401k
About Great Day Improvements
Great Day Improvements is a leading nationwide home improvement company committed to transforming homes and exceeding customer expectations. Join a dynamic team where your contributions drive success, and grow your career in a fast-paced, rewarding environment that values innovation and impact.
Job Summary
As a Customer Advocate, you’ll play a key role in delivering exceptional customer experiences while managing branch operations. This position offers the opportunity to make a direct impact on customer satisfaction and business growth, with performance-based rewards and a supportive team culture. Ideal for driven individuals eager to develop their skills and advance professionally.
Key Responsibilities
• Perform daily, weekly, and monthly branch administrative tasks (OA) as needed.
• Maintain a customer satisfaction rating above 90%.
• Ensure a 12-week lead time for sunroom, pool enclosure, and lanai projects.
• Meet or exceed monthly revenue forecasts.
• Keep Accounts Receivable (AR) below 10% and no older than 30 days.
• Execute the Jump program and maintain the Production Log.
Compensation Structure
• Base Salary: Competitive base
• Phone Allowance: $45/month
• Variable Compensation: Monthly growth bonus and additional quarterly bonuses based on branch performance and customer satisfaction, offering clear opportunities for career and financial growth.
• Benefits:
o Full medical and dental insurance
o 401k with GDI match
Qualifications
• Exceptional phone communication skills, with a focus on professional and effective customer interactions.
• Strong organizational and administrative skills.
• Ability to maintain high customer satisfaction and meet performance metrics.
• Experience in managing accounts receivable and revenue goals preferred.
• Proficiency in maintaining accurate records and logs.
• Excellent teamwork and interpersonal skills.
How to Apply
To apply, please submit your resume and cover letter to
Ryan.Doherty@greatdayimprovements.com
Join Great Day Improvements and kickstart your career with a team dedicated to excellence!
Great Day Improvements is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
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