Help Desk Technician with Imaging Experience Job at The Planet Group, Boston, MA

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  • The Planet Group
  • Boston, MA

Job Description

The Planet Group seeking an experienced Help Desk Technician to support a short-term, onsite engagement in Boston. This role is focused on end-user support, workstation imaging, device deployment, and troubleshooting across a Windows environment. The ideal candidate has strong customer service skills, can work independently, and is comfortable supporting a fast-moving office environment.

It is an onsite role and is a short-term (three month) assignment.

Key Responsibilities

  • Perform workstation imaging and reimaging using standard corporate tools (SCCM, MDT, Intune, or similar).
  • Deploy laptops/desktops, install software, and configure user profiles.
  • Provide Tier 1–2 help desk support for hardware, software, printers, VPN, and network issues.
  • Assist with account setup, password resets, and user onboarding activities.
  • Troubleshoot Windows OS issues and perform system updates as needed.
  • Document tickets, resolutions, and asset updates in the IT service system.
  • Support walk-up, desk-side, and phone-based technical requests.
  • Escalate issues appropriately when outside scope.

Required Skills & Experience

  • 1–3 years of help desk or desktop support experience
  • Hands-on workstation imaging experience is required (SCCM, MDT, Intune, or similar tools)
  • Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
  • Experience troubleshooting laptops, desktops, monitors, printers, and peripherals
  • Familiarity with Active Directory (password resets, basic account support)
  • Excellent customer service and communication skills
  • Ability to work onsite in Boston for the full contract duration

Preferred Skills

  • Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Basic networking knowledge (DHCP, DNS, Wi-Fi troubleshooting)
  • Experience in professional services, finance, healthcare, or high-volume support environments

Interested candidates can apply by clicking on the link.

Job Tags

Contract work, Temporary work, Work at office,

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