Job Description

What you will do 

The HVAC Service Sales Rep is critical to the overall growth and profitability of the HVAC Service business! The chosen candidate will be responsible for initiating, establishing, and building profitable service relationships between new customers and Dales’s Heating and Air. Focus on selling renewable maintenance agreements as the key building block for establishing these relationships. The salesperson will use sales tools to plan and document sales progress as well as increase business opportunity in current accounts. Expected to obtain and close business monthly. 

How you will do it 

· Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts. 

· Contacts prospective customers and schedules appointments. Builds a referral network to identify new customers. 

· Conducts sales calls designed to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment. 

· Develops a sense of urgency to resolve needs and positions Dale’s Heating and Air as the supplier of choice. Proposes solutions to prospective customers’ needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on warranty requirements. Understands the customer's business and speaks their language. 

· Reviews and finalizes proposals with prospects and secures their commitment to Dale Overbee, owner and operator. 

· Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process. 

· Keeps management informed of progress and account status. Knows when to call for assistance from management to keep the sales process moving. 

· Develops and implements territory marketing plans consistent with the Dale’s Heating and Air business strategy. Attends and presents at trade shows. Participates in professional organizations. 

· Represents Dale’s Heating and Air professionally by conducting business according to the highest standards of quality, pride, integrity, and performance. 

· Holds routine quality business review meetings with customers that drive business, promote Dales Heating and Air and expose new project opportunities. 

What we look for 

Required: 

· 2-3 previous progressive sales roles 

· 5 years of account management experience

Preferred: 

· Aptitude for technical knowledge with high level of attention to detail 

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