Job Description

Summary 

We are seeking a knowledgeable Parts Counter associate to assist customers in solving parts problems in person or by telephone, identify proper parts numbers, check availability, recommend and sell parts as a service and as requested by customer. This position will complete parts order forms, enter related information into the Data Processing system with the understanding that service and satisfaction are top priority.  This position requires in office presence and the essential functions cannot be performed remotely.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Greet customers and determine needs.
• Prioritize work day to meet customer needs. 
• Edit customers’ orders.
• Expedite backorders with branches and manufacturers.
• Always advise customers of order status.
• Assist warehouse and shop parts as required.
• Possess excellent organizational skills. 
• Maintain parts counter library.
• Participate in factory training.
• Assist clerk with reconciling purchase order number to invoices.
• Display working knowledge of authorized password options.
• Contribute at monthly parts meetings.
• Ability to establish credibility quickly. Must be decisive and able to recognize and support the organization's goals and priorities.
• Perform all other duties as assigned.

Education and/or Experience

• H.S. Diploma or equivalent required
• Previous experience working with vehicles or heavy equipment desired.
• Familiar with parts terminology.
• Previous automotive/heavy equipment background a plus.
• Automotive, parts and/or equipment knowledge a plus.
• Knowledge of cataloging and/or inventory management systems desired. 
• Successfully completed warehouse and shop parts training or possesses the equivalent experience.

Communication Skills

• Ability to read, write, and follow written instructions. 
• Strong verbal communication skills. 
• Customer Service oriented. 

Computer Skills

Basic computer and data entry skills required. 

Physical Demands

While performing the duties of this position the employee may be required to lift/carry materials weighing up to 20 pounds frequently and 21-50 pounds occasionally. This position requires the ability to demonstrate full range of motion for bending, pulling, reaching, stooping, and climbing frequently. In addition, this position requires the use and operation of a forklift as needed to pick and pack parts. This position will utilize the computer screen, keyboard, and telephone.

Position Type and Expected Hours of Work

• This is position is classified as full-time, non-exempt.
• Normal Days of work are Monday through Friday. 
• Overtime may be required on occasion as needed. 

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time.

EEO/AAP Statement

Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.

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