Position Summary
A leading equipment dealership with multiple locations across the Midwest is seeking a skilled and driven Service Manager to oversee service operations. This role is ideal for a candidate with strong leadership experience in service department management—particularly within the agricultural, heavy equipment, or construction equipment sectors. The Service Manager will play a key role in optimizing department performance, developing personnel, and ensuring customer satisfaction.
Key Responsibilities
Oversee and continuously improve all service department operations
Establish and execute annual service goals and budgets aligned with company objectives
Monitor and ensure adherence to service processes that drive customer satisfaction
Collaborate with marketing and aftermarket teams to implement local service marketing strategies
Plan and coordinate promotional activities, including customer clinics and field days
Ensure timely processing of warranty and Product Improvement Program claims
Schedule work assignments based on employee skill sets and department needs
Review and approve work orders for completeness and accuracy before billing
Lead recruiting, staffing, and performance development efforts for the service team
Conduct performance evaluations and support ongoing training and career development
Maintain a clean, safe, and organized work environment, in accordance with company safety standards
Stay informed on industry products, trends, and competitor offerings
Qualifications
Minimum of 3 years' experience managing a service department, with proven success in meeting or exceeding performance metrics
Background in equipment service management: off-road, construction, agricultural, turf, or heavy equipment preferred
Ability to analyze operational reports and drive process improvements
High School Diploma or GED required; Associate degree in a related field preferred
Strong communication, organizational, and leadership skills
Familiarity with manufacturer training programs and dealer service systems is a plus
Additional Benefits
Comprehensive health benefits
Company-paid training and advancement opportunities
401(k) with company match
Paid time off and holidays
First-shift schedule with team and efficiency bonuses
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