Job Description

Title: System Support Engineer

Location: Pleasanton, CA 94588

Contract Duration: Up to 7+ months contract with potential extension

About the Role:

The client is seeking a Systems Support Engineer to support the technical aptitude, attention to detail, and ability to work collaboratively across interdisciplinary teams. You will play a key role in executing equipment qualifications, managing documentation, and maintaining compliance with quality and safety standards in a fast-paced laboratory environment.

Key Responsibilities

• Prioritize and execute daily work activities from the Liat task list
• Ship and receive Liats for depot repair service
• Induct new Liats into the equipment management system
• Execute equipment qualifications and manage review/approval workflows in the EDMS
• Maintain accurate and timely documentation of all Liat activities
• Apply and update labeling to reflect instrument status (GxP vs. non-GxP)
• Participate in daily huddle meetings and provide status updates
• Deliver timely and professional customer support
• Collaborate effectively with internal teams and supervisors to ensure lab compliance and workflow optimization
• Adhere strictly to lab safety policies and procedures

Qualifications Required:

• Associate degree in Engineering or equivalent training with relevant experience
• 1–2 years of experience in instrument or equipment support
• Proven ability to learn new software tools and technical skills
• Strong attention to detail and ability to follow established procedures
• Excellent communication and interpersonal skills
• Flexible, proactive, and customer-oriented mindset

Preferred:

• Bachelor’s degree in Engineering or related field
• 1+ years of hands-on experience in the medical device industry
• Familiarity with molecular diagnostics products
• Working knowledge of hand tools and medical device equipment
• Understanding of QSR, IVDD, and customer service concepts.

Job Tags

Similar Jobs