Job Description

Job Title – Technical Services Manager – QAD & EDI (Global Enterprise)

Location – West Chester, PA (Hybrid; 3 Days onsite)

Duration – Full Time

Position Summary

• Client is seeking a highly experienced IT Technical Services Manager to lead the global technical operations and strategic development of our QAD ERP and EDI (Electronic Data Interchange) systems.
• This role will manage a distributed team across multiple regions, support mission-critical integrations, and ensure alignment with global business and compliance requirements.
• This is a key leadership position in a fast-paced, multinational organization where QAD and EDI platforms serve as the backbone of global manufacturing, supply chain, and financial operations.
• This position will report to the VP of IT, working from corporate headquarters in West Chester, PA. It will be a hybrid schedule, working in office Monday through Wednesday, and remotely Thursday and Friday.

Key Responsibilities

Global System Leadership

Oversee global QAD ERP and EDI platforms, ensuring 24/7 operational support across time zones.

Maintain system uptime, performance, and availability in compliance with international SLA requirements.

Project Management & Strategy

Lead and deliver large-scale QAD upgrades, EDI integration rollouts, and cross-functional transformation initiatives.

Partner with business units in North America, EMEA, LATAM, and APAC to gather requirements and deliver scalable, regionally compliant solutions.

Team Management

Lead a team of technical analysts and developers

Establish governance, standardization, and best practices across the QAD & EDI landscapes.

Integration & Compliance

Ensure secure, reliable integration between QAD, EDI, and external systems including MES, PLM, WMS, CRM, and third-party logistics (3PLs).

Maintain compliance with international trade, data privacy (GDPR, CCPA), and security standards (ISO 27001, SOC 2).

Vendor & Partner Collaboration

Manage global EDI VAN and ERP service providers, including contract negotiation, escalation, and roadmap planning.

Collaborate with QAD and technology partners to optimize licensing, cloud migration strategies, and support frameworks.

Continuous Improvement

Drive automation, standardization, and system enhancement initiatives.

Monitor and improve KPIs around transaction success rates, system availability, and issue resolution times.

Required Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or related discipline.
• 7+ years of experience with QAD ERP (SE/EE), including deployment across multiple countries or business units.
• 7+ years of EDI experience, including X12, EDIFACT standards , mapping, and trading partner setup.
• Demonstrated success managing global, cross-functional technical teams.
• Strong understanding of enterprise manufacturing, supply chain, and financial workflows.
• Familiar with tools such as QXtend, QAD Automation Solutions, Dell Boomi, TrustedLink, or IBM Sterling.
• Experience with Progress 4GL, Unix/Linux, SQL, and system monitoring tools.
• Proficiency with Microsoft development technologies including .NET, Power Platform, and SQL Server.
• Excellent organizational and communication skills, with fluency in English (multilingual a plus).

Preferred Qualifications

• Experience in regulated industries (e.g., automotive, life sciences, aerospace).
• Familiarity with Agile/SAFe methodologies and global change control processes.
• Certifications: PMP, ITIL, QAD Associate/Professional.

What We Offer

• Lead systems that drive global manufacturing, logistics, and finance
• High-impact role with cross-border collaboration and influence
• Competitive compensation, global benefits, and professional development support
• Opportunity to shape the digital foundation of a growing global enterprise

Job Tags

Similar Jobs